Coronavirus updates

Public transport updates

Because of reduced staff availability and passenger numbers due to self isolation and government advice against non-essential journeys, changes are being made to public transport services.

Services are running for key workers, those who can't work from home and people making essential journeys.  If you do have to travel on public transport please follow the government advice: wash or sanitise your hands before and after your journey, avoid travelling at peak times, stay 2 metres (6.6ft) apart where possible and wear a face covering.  If you have any symptoms of the Coronavirus or someone in your household is self-isolating do not travel. 

Information updated Monday 1 June, 11:00am

Metro

Train services are running to a reduced frequency (seven days a week) until further notice.  During the daytime there will be a 24 minute service and on an evening a 30 minute service. Extra services will run at peak times Monday to Friday.

The current timetable is available from the 'Timetable Changes' section here.

If you need to travel by Metro please follow these guidelines to keep everyone safe:

  • Buy your ticket in advance (for details on how to get a Pop pay as you go card click here) or pay by contactless in the station
  • Stay 2 metres (6ft) apart where possible
  • Wear a face covering
  • Let people off the train before trying to board

Click here for live travel news for Metro. 

Click here for details on how to claim a refund on travel passes 

Bus

The emergency timetables that were in place during lockdown have now been replaced by new timetables with buses running more frequently.  Please check the bus company websites below for further details and the latest information.

Government advice remains that you should avoid using public transport if possible.  You can help reduce pressure on the public transport system and road network by working from home, shopping locally and less frequently, and walking or cycling. 

Stay safe
If you need to travel by bus, please follow these guidelines to help everyone stay safe:

  • Stay 2 metres apart where you can
  • Please wear a face covering
  • Pay by contactless if possible
  • Let people get off the bus before you try to get on
  • Wash or sanitise your hands regularly
  • Avoid travelling at peak times if possible

Social distancing on bus
New limits on the number of passengers allowed to travel on a bus have been introduced.  These limits are about 25% of the normal number of passengers – for a double decker bus this is between 20-25 people.  If the limit is reached, the bus will display 'Bus Full'. Bus companies are operating bigger buses on many routes.

Any valid ticket can currently be used on any bus operator in Tyne and Wear, Northumberland, County Durham and the Tees Valley:

  • Return, day and season tickets on routes and in fare zones where the original ticket is valid.
  • Network One tickets are still recommended for multi-zone and multi-mode travel in Tyne and Wear.

For the latest information and timetables, go to:

Arriva North East

Go North East

Stagecoach

Changes to bus services operated by smaller companies and paid for by Nexus are in the pdf attached at the bottom of the page.

School bus services - please contact your school directly about school bus services

Group Travel/Local Shopper Services - please contact your normal operator directly with regards to Group Travel/Local Shopper Services

 

Ferry

The Shields Ferry is following Government guidelines and providing a service for essential journeys only.  Please think about why you are making your journey and if it is really necessary. 

Keep two metres apart from other passengers and the ferry crew, indicated by signage, and wear a face covering – eg a scarf or mask.

Cyclists are advised distancing measures mean there is currently a limit of four bikes, per crossing, allowed on board vessels.  People travelling in groups may be asked to wait for later crossings, and should use the Tyne Pedestrian and Cycling Tunnel as an alternative.

In response to Public Health advice on the Coronavirus the Shields Ferry service will run a revised timetable, as follows:

From Sunday 31 May (until further notice)

Monday-Saturday (30 minute frequency)
The ferry will operate between 6:45am and 7:30pm. The first ferry leaves South Shields at 6:45am and the last ferry leaves North Shields at 7:30pm.

Later evening crossings normally timetabled to operate on Thursday, Friday and Saturday evenings will be suspended until further notice. 

Sundays (30 minute frequency)
Sunday service will recommence and will operate to the normal timetable, with the first ferry leaving South Shields 10.15am and the last ferry leaving North Shields at 6.00pm.

Only card payments are currently accepted on the ferry. 

Click here for live travel news for the Shields Ferry.

Rail

Due to a decrease in travel and an increase in staff absence as a result of Covid 19, a number of services have been cancelled across the north. Please check immediately before you travel via the TPE or Northern apps or their websites.

For updates on local train services go to:

Transpennine Express

Northern

Live Travel Map and Journey Planner

Please use the links above for the current Metro, Bus, Ferry and Rail timetables. Bus timetables are currently (28 May) being updated as operators change the level of service they are providing. This means that the information on Live Travel Map and Journey Planner may not be correct, until further notice 

Pop cards

Please note that because of reduced staff availability, Pop cards, Pop Pay As You Go cards, Pop blue cards and Corporate Metro Season Tickets may not be delivered to our usual timescales. This also applies to refunds.

Metro season tickets

We are receiving requests for refunds for unused travel because of the coronavirus lockdown. 

Nexus is of course also affected by the effects of the pandemic, with staff working from home, without access to all systems. This means that we're unable to process refunds in the way that we normally do (including being unable to process or issue cheques). 

We’ve been working on a way to deal with requests for refunds, and are now pleased to be able to offer you two options.Click here to find out more. 
  

Metro corporate season tickets

For requests for refunds on Corporate Metro season tickets, please contact you company's corporate scheme rep as normal. More information is here. 

Concessionary Travel Passes

We now have online forms to:

  • Apply for your first Concessionary Travel Pass - click here
  • Request the replacement or renewal of an existing Concessionary Travel Pass - click here
  • Apply for your first Companion Card - click here

Under 16 Pop cards

We are unable to issue any Under 16 Pop cards (new, replacement or renewal) until further notice.

TaxiCard

The TaxiCard scheme is operating as normal, but under continual review. Any updates will be communicated by the TaxiCard scheme operators and on this page.

Unfortunately, we are unable to issue new TaxiCards until further notice. 

Customer Services

Nexus Customer Services team (0191 20 20 747) are available 9am to 5pm Monday to Friday. Please note that there a only a small number of operators working from home, so please look online, email [email protected] or go to nexus.org.uk/contactus if you can. 

Metro's Customer Service team are not contactable by phone until further notice. Please email them instead at [email protected]

Nexus TravelShops

All of our TravelShops are closed until further notice. 

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