Coronavirus updates

Public transport updates

Because of reduced staff availability and passenger numbers due to self isolation and government advice against non-essential journeys, changes are being made to public transport services.

Information updated Friday 27 March, 4.44pm

Metro

Train services are running to a reduced frequency (seven days a week) until further notice.  During the daytime there will be a 24 minute service and on an evening a 30 minute service.  Train times for key stations are available from the 'Timetable Changes' section here

We will operate extra trains (not on the timetable) from Pelaw through Newcastle on weekday mornings to provide more space for passengers

The safety and wellbeing of our customers and our employees is our top priority and as per government guidelines people should only use public transport if it is absolutely essential.

Click here for live travel news for Metro. 

Click here for details on how to claim a refund on travel passes 

News:

Metro supports Clap for Carers campaign

Video: Metro boss urges people to stay off the system unless it's absolutely necessary

Metro passenger warning: Only travel if it's essential

Further changes expected to Metro Services 

Metro Gold Card holders can now use their card at all times 

Key Metro car parks reserved for NHS staff

Bus

Bus operators are now running running emergency timetables. Sunday timetables will generally be in operation on weekdays and on Saturdays.

From Saturday 28 March, many services in the region will be reduced to one journey per hour, or a bus every two hours away from large towns and cities.  Always check with the operator before you travel.

From Monday, 30 March, any valid ticket can be used of any bus operator in Tyne and Wear, Northumberland, County Durham and the Tees Valley for the duration of the emergency timetable.

Return, day and season tickets on routes and in fare zones where the original ticket is valid.

Network One tickets are still recommended for multi-zone and multi-mode travel in Tyne and Wear.

For the latest information and timetables, go to:

Arriva North East

Go North East

Stagecoach

Changes to bus services operated by smaller companies and paid for by Nexus are in the pdf attached at the bottom of the page.

School bus services - please contact your school directly about school bus services

Group Travel/Local Shopper Services - please contact your normal operator directly with regards to Group Travel/Local Shopper Services

Concessionary Travel Pass holders can now use their pass at all times - click here for full details

Please use common sense when travelling by bus:
•    Use contactless payments where possible.
•    Wash your hands before/after travelling.
•    Cover your mouth/nose if you cough/sneeze
•    If you have any symptoms, do not travel
 

Ferry

The Shields Ferry service will operate a reduced timetable from Monday 23 March as crew members isolate in response to Public Health advice on the Coronavirus.

The Ferry will operate a regular timetable from 7:15am to 6:30pm Monday to Saturday until further notice.

Later evening crossings normally timetabled to operate on Thursday, Friday and Saturday evenings will be suspended until further notice.  The Ferry will also not operate on Sundays.

Click here for live travel news for the Shields Ferry.

Rail

Due to a decrease in travel and an increase in staff absence as a result of Covid 19, a number of services will be cancelled across the north. We are sorry for the inconvenience this will cause our customers and we will advise on these at the earliest opportunity. Please check immediately before you travel via the TPE or Northern apps or their websites.

For updates on local train services go to:

Transpennine Express

Northern

Pop cards, corporate season tickets and other travel passes

Please note that because of reduced staff availability, Pop cards, Pop Pay As You Go cards, Pop blue cards and Corporate Metro Season Tickets may not be delivered to our usual timescales. This also applies to refunds.

Unfortunately we are unable to issue new Concessionary Travel Passes, TaxiCards and any Under 16 Pop cards (new, replacement or renewal) until further notice. Replacements and renewals of Concessionary Travel Passes are also currently unavailable, but we aim to have an online form available soon for them.

Click here for details of how to apply for a refund on your Metro or Ferry season ticket. 

For requests for refunds on Corporate Metro season tickets, please contact you company's rep as normal. More information is here. 

TaxiCard

The TaxiCard scheme is operating as normal, but under continual review. Any updates will be communicated by the TaxiCard scheme operators and on this page.

Customer Services

Nexus Customer Services team (0191 20 20 747) are available 9am to 5pm Monday to Friday.

Metro's Customer Service team are not contactable by phone until further notice. Please email them instead at [email protected]

Nexus TravelShops

As part of the measures to prevent the spread of Coronavirus, all of our TravelShops are closed until further notice. 

Downloads

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