Customer information during disruptions

We understand that communicating information about delays to train services is important and it's something we continually work to improve.

There are rail industry Approved Codes of Practice which set guidance for providing information to customers during times of service disruption and we use these as a framework for delivering timely, correct and consistent information to customers. 

Our customer information standards document below, shows how we communicate service information during times of unplanned and planned service changes.  

Our customer information standards, image of train and Metro logo

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