Coronavirus: Customers can have the confidence to use Metro as travel rules are relaxed

A Metro train
17 July 2020

Customers can have the confidence to travel on the Tyne and Wear Metro as rules around using public transport are relaxed, operator Nexus has confirmed.

The rules on travelling on public transport have been changed so that 'anybody may now use' buses and trains. Public transport no longer needs to be treated as a last resort.

Nexus, the public body which owns and manages the Tyne and Wear Metro, has put a range of measures in place to ensure that the network is Covid-secure. This includes new signage and queueing systems, extra deep cleaning, and hand sanitiser points at key locations.

Face coverings remain compulsory on all forms of public transport. Nexus says that that 95% of customers are following this new rule since it was introduced by the Government on 15 June.

Customer Services Director at Nexus, Huw Lewis, said: “The rules have now been relaxed and anybody can now use public transport. We have ensured that the Tyne and Wear Metro system is Covid-secure so that our customers can have the confidence to return.

“These measures have been in place for a number of weeks so that Metro is there for when people need to use it as lockdown measures are easing.

“Passengers should continue to follow floor and wall markings in order to maintain social distancing.

“Face coverings should also continue to be worn on all journeys, in line with Government regulation to help prevent the spread of Covid-19.”


Huw Lewis

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© 2021 Nexus Tyne and Wear - Public Transport and Local Information.