Coronavirus: updated advice for Metro passengers

Metro on QE2 bridge
16 March 2020

Metro passengers can continue to use the system with confidence if they need to travel during the current coronavirus outbreak, public operator Nexus said today.

Extra cleaners have been taken on to make sure trains and stations are cleaned and disinfected constantly.  

New cleaning regimes were introduced at the start of March, focused on hand rails, train poles and ticket machine screens touched more frequently by passengers.  This remains in place.

Metro is repeating Government advice for people to stay at home if they have a high temperature or a new and continuous cough – even if it is mild.

Nexus, as the public body which owns and manages Metro, is taking its advice from Public Health England.

At the moment there are no advised changes to Metro operations; if services are affected in future because Nexus employees are unable to come to work we will use our website and social media to advise passengers and employers.

Huw Lewis, Customer Services Director at Nexus, said: “Passengers can continue to use Metro as normal if they need to get around Tyne and Wear.  The Government is advising to only make journeys you need to - and for many thousands of people that means catching Metro.

“We are following the advice issued by Public Health England, and we have taken on extra cleaners and increased cleaning of key points around Metro to help reduce the spread of coronavirus.”

Metro trains and stations are all cleaned at least daily, with additional cleans throughout the day at busy locations.  On-board cleaners also work on trains as they travel round the system.

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Coronavirus:advice for passengers

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