Metro shares festive cheer to thank customers

Good Brews coffee shop
1 December 2021

Tyne and Wear Metro is spreading some festive cheer this December, with free hot drinks for passengers.

Working with coffee shops and kiosks in 6 Metro stations and interchanges, Metro is offering the winter warmers as a thank you to customers.

Huw Lewis, Director of Customer Services, said: “It’s been a really tough time for everyone, not least the small businesses in our stations, so we thought the time was right to do something extra to support them, and offer a nice treat to our customers at the same time.

“We’re delighted with the number of customers who have come back to Metro this year, and we’re expecting to see more over the festive period, as people finally enjoy a Christmas night out or a festive day with the family. We wanted to say a little thank you to them for their support.

“Engaging with our customers in ways like these is all part of our efforts to complete Metro's recovery from the pandemic, by welcoming people back to build up to and beyond pre-Covid passenger numbers”

The coffee shops and kiosks taking part are:

Good Brews, Gateshead Interchange
Kiosk, Regent Centre Interchange
The Olive Branch, Park Lane Interchange
Fares Fayre, Monkseaton station
The TrainLine, Seaburn station
Dil & The Bear, Whitley Bay station
The individual businesses will decide on the best way to give the hot drinks away, and numbers are limited.

Anthony Dickson, owner of Good Brews in Gateshead Interchange, said: “I think this is a great idea, and we’re really happy to be taking part.

“We saw a massive fall in customer numbers during the pandemic, and although some are coming back, we’ll do anything we can do to attract more customers.”

Passenger numbers on Metro are currently 90% of the pre-pandemic levels. Nexus have implemented a range of measures as part of their recovery plan to encourage customers back onto public transport. These include free car parking at a number of Metro stations and offering free travel to all children aged 11 and under, all day, every day.  

© 2022 Nexus Tyne and Wear - Public Transport and Local Information.