PayByPhone is introduced at Metro park and ride sites in latest covid-secure measure

Northumberland Park car park
21 January 2021

Metro customers can now use a smartphone app to pay for parking across the network in a convenient and covid-secure way.

Nexus, the public body which owns and manages Metro, has introduced PayByPhone at six park and ride sites to provide a cash free option that is simple and easy to use.

Cash-free parking is just the latest step Nexus has taken since the summer to give customers more convenient and covid-secure payment choices.  This includes android-phone season tickets for Metro, the new Junior Blue smart card for under 16s to pay for travel, and online applications for concessionary travel cards including the older person’s bus bass.

People can pay for car parking with their phones at Bank Foot, Callerton Parkway and Regent Centre Metro stations in Newcastle; Four Lane Ends and Northumberland Park in North Tyneside; and Stadium of Light in Sunderland.

All customers need to do is download the PayByPhone app from the Apple App Store or Android’s Play Store.

Customer Services Director at Nexus, Huw Lewis, said: “The PayByPhone app allows our customers to pay for Metro park and ride in a really convenient and covid secure way.

“It means you don’t need to carry any change, or use the pay and display ticket machines when using our car parks.

“We are committed to offering our customers more cash free and contactless payment options. It’s the convenience that customers want and it is vital in the Covid-19 era. We have now taken a range of steps to ensure we have more covid-secure payment choices.

“Park and ride is a more sustainable travel choice and is a popular way of getting into town and city centres. We expect this to become increasingly popular as coronavirus restrictions ease and more people start using public transport for work, education and leisure trips.

“The cost of Metro park and ride has gone up from £1 to £1.20. This is the first increase in eight years and it is needed to help us run a vital public service that doesn’t make a profit. It remains excellent value for a full day’s parking outside of congested city centres.”

To set up PayByPhone customers need to register and set up an account after downloading the app.
Once registered, pay for parking via the PayByPhone app by following the on-screen instructions.

You can also pay online at or by automated call or text message. See for more information on using these options.

For all payment options you will need the car park’s Location Code, which is displayed on signage at each Metro car park, your vehicle’s registration number and your credit/debit card payment details. 

The car park codes are follows: Bank Foot: 805542; Callerton Parkway: 805543; Four Lane Ends: 805544; Northumberland Park: 805545; Regent Centre: 805546; Stadium of Light: 805547.

The Metro car parks cost £1.20 for a full day. The chargeable hours are 6am to 5pm, Monday to Saturday.

Parking is free after 5pm Monday to Saturday and all day on Sundays.

As the car parks have a flat daily tariff, any length of stay selected in minutes or hours in the app will be automatically rounded to £1.20 and set to expire at 5:00pm, after which car parks are free of charge.

Through the PayByPhone app you can also pay for 4 week (£16) or annual (£196) digital permit by selecting your length of stay as 4 weeks or 12 months respectively.

If you need help using the PayByPhone service visit 

© 2021 Nexus Tyne and Wear - Public Transport and Local Information.