Track your Metro
App requirements
Your device will need to be connected to Wi-Fi or 4G/5G in order for the Pop app to provide Real-Time information.
Permissions
You will need to grant location permissions on your device, to allow the Pop app to find your closest Metro station automatically and display Real-Time information on your Personal PID (Platform Information Display) without you needing to select a station manually.
You need to grant access to your precise location in order for the app's location feature to function correctly.
Getting started
If you have granted location permissions:
• Opening the Pop app home screen will find your closest station
• Selecting 'Track your Metro' will open the Track your Metro feature
If you have not granted location permissions:
• Opening the Pop app home screen will require you to choose a station
• Selecting 'Track your Metro' will open the Track your Metro feature to the station you have chosen
| Using Track your Metro functions | ||
|---|---|---|
| Station selector | Pressing on the Selected station name (eg Hebburn), will open a selection menu, where you can choose a different station. The app will then provide real-time information for the chosen station. |  |
| Recentre button | This will reset the map back to your live location or your manually selected station location. |  |
| Feedback button | Pressing this button opens a feedback form in your device’s web browser |  |
| User guide button | This is the button you pressed to get here! |  |
| Personal PID | The lower section of Track your Metro provides an auto-refreshing feed for all platforms at the selected station. The feed updates frequently when a data connection is available. Contents of the Personal PID: |  |
| Map | The map section of Track your Metro displays Metro trains, stations and alerts. Press them for more information. The map updates frequently when a data connection is available You can pan and zoom around the Metro network If location service permissions have been granted this map will update your location as you move around ensuring information is relevant |  |
| Map key | ||
 | Train | This indicates the location of a Metro train on the Metro system. |
 | Direction | This is shown on a Metro train icon, indicating which direction it is travelling in. |
 | Location | This indicates your live or manually selected location |
 | Station | This is the location of a Metro station |
| Notifications | ||
 | Red notification | Service disruption or suspension, or station closure |
 | Amber notification | Facilities out of use |
 | Information notification | Improvement works, for information only and other notifications |