Extra staff promote the wearing of face coverings on Metro

A Metro train at East Boldon
19 July 2021

The Tyne and Wear Metro will have extra frontline teams on the network today to engage with customers about the need to wear face coverings when making a journey.

Nexus, the public body which owns and manages Metro, has made the wearing of face coverings a condition of carriage in stations and on trains unless exempt. Customers could be refused travel if they do not wear one.

Metro employees were out in force today, Monday 19 July, to remind and encourage customers, but mask use was as high as ever, and well above 90 percent, say Nexus.

Customer Services Director, Huw Lewis, said: “We have extra teams on duty right across the Metro system today to positively engage with customers and to remind them that face coverings must still be worn when travelling on our services.

“The Government has said that we are all expected and recommended to keep wearing face coverings in busy indoor settings, including shops and on public transport.

“Our frontline teams will be there to talk to customers and explain why wearing a face covering is the right thing to do. They will have disposable face masks to handout to anyone who needs one.

“Face coverings are part of Metro’s conditions of carriage, unless you are exempt, so we expect customers to still wear them when they are on the network. If you are travelling on a crowded bus or train then it makes sense to continue wearing a mask in the interests of public health.

“Around 90% of Metro customers wear face coverings and we expect that to continue as we move into the next stage out of lockdown.”

Covid secure measures on the public transport networks include signage and queueing systems, extra deep cleaning on a daily basis with disinfectant, the use of a specialist anti-microbial spray to protect high touch surfaces for 28 days, UV light sanitisers on escalators, and hand sanitiser points at key locations.

Customers are advised to keep the Metro train windows open to allow fresh air into the carriages.

For more information go to: www.nexus.org.uk/covid-secure


Customers must wear face coverings on Tyne and Wear Metro

© 2022 Nexus Tyne and Wear - Public Transport and Local Information.