Watch: Metro staff welcome customers back in new campaign video as lockdown eases

A Metro train approaching a station
26 April 2021

Metro workers are starring in a new campaign video to welcome customers back as lockdown eases.

The slick two-minute video – launched on Tyne and Wear Metro’s social media channels today – features customer service staff welcoming people back to the network.

They explain the range of covid-secure measures which have been put in place on Metro as it looks to build back from the pandemic and restore customer confidence. 

These include signage and queueing systems, extra deep cleaning on a daily basis with disinfectant, the use of a specialist anti-microbial spray to protect high touch surfaces for 28 days, UV light sanitisers on escalator handrails, and hand sanitiser points at key locations.

There are new contactless ways to pay for tickets and car parking, and a new app allows people to see how busy the trains are.

Customer Services Director, Huw Lewis, said: “Metro is covid-secure and is there when people need to use it as lockdown eases.

“Our frontline customer service teams have done a brilliant job, so we wanted them to be at the forefront of our new campaign video  welcoming customers back to the network.

“The Government message is to minimise travel, where possible, but if you do need to use Metro then you can be assured that we have a fully covid-secure and compliant systems in place.

“Customers must continue to wear a face covering when travelling, unless exempt, and should continue to follow floor and wall markings in order to maintain social distancing. Travel outside of peak periods where possible.”

The Government’s instruction to only travel if a journey is essential has now ended, and people are now advised to minimise the number of journeys that they make, where this is possible.

Nexus put a new Metro timetable into operation from 11 April, with more trains providing more frequent services for customers following the completion of driver training that was held up by lockdown. 

It means trains are running every six minutes through the centres of Newcastle and Gateshead and every 12 minutes system-wide on weekdays.

The pattern of additional peak time services has returned. Between Pelaw and Regent Centre/Monkseaton customers can board a train every three to six minutes in the morning and evening rush hours.

Find out more about covid-secure measures at 


We're ready to welcome you back

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