News

Metro CSAs Troy and Megan next to a ticket machine at Gateshead Interchange Metro concourse
Metro customers get a helping hand from across the pond
Metro customers are getting a helping hand from across the pond thanks to two new recruits from Canada and the USA.  They are the latest new faces to bring a trans-Atlantic feel to the Tyne and Wear Metro.  And their distinctive accents are proving a big hit with customers.  Megan,…
No vaping on Metro sign
New byelaw prohibits vaping on Metro
Vaping and the use of electronic cigarettes has been banned on the Tyne and Wear Metro following the introduction of a new byelaw.  We've introduced the byelaw following customer feedback. It came into effect from Tuesday 1 July, 2025.  Anyone who gets caught vaping on Metro property –…
A new Metro train at a station
The Government announces funding for a new signalling system on Metro
The Government has confirmed it will fund the upgrade of the signalling system on the Tyne and Wear Metro. This investment, which was announced by the Department for Transport (DfT) on Tuesday 8 July, will enhance journey times, improve reliability and safety, and enable future expansion of the…
Nexus 2025 Employee Recognition Event
Employees recognised for their efforts at annual awards event
Our annual employee awards event took place in June 2025. The awards, were hosted by Pride Radio and BBC Newcastle presenters Peter Darrant and Kelly Scott, and 100 employees attended to celebrate their colleagues’ success. Our Gold Award winners this year were the Customer Information Controllers…
A Metro station cube at night
Metro and Shields Ferry fares from Tuesday 1 July 2025
Metro customers are encouraged to switch to Pop Pay As You Go (PAYG) to continue to get discounts on their travel costs, while fares for young people are being simplified and frozen in price.  We are introducing revised Metro and Shields Ferry fares from Tuesday, 1 July 2025, which still…
A photo of a policeman at North Shields Metro station
Operation Coastwatch returns for the summer
A long-running scheme tackling anti-social behaviour along the North Tyneside coast has returned for the summer. Operation Coastwatch is a joint effort by Northumbria Police, North Tyneside Council and Metro operator Nexus, which aims to address concerns around anti-social behaviour on the beaches…
Singer Nick Dixon in his NUFC shirt and with guitar in hand at Monument Metro station in Newcastle
Sam Fender tribute act is set to wow concert goers on Metro
A former star of The Voice is to perform Sam Fender songs for thousands of Metro customers as they head to see the three-time Brit Award winner take to the stage.  Singer Nick Dixon will cover Fender’s most popular tracks at Monument Metro station as the fans travel into Newcastle to see the…
Ex-miner John Wood
Retired miner remembers his key role on Metro in the 1980s
A retired miner has told how his experience of working underground helped contribute to the success of the Tyne and Wear Metro when the system opened in the 1980s.  John Wood, 86, of Washington, who was a miner for 40 years, has fondly recalled how his work for Metro ensured that many miles of…
A Metro cube
Metro to Washington: Public engagement events are announced
Public engagement events are being held for people to find out more about the Metro to Washington project, following news that a new £1.85bn funding deal for transport in the region has been secured by North East Mayor Kim McGuinness. Nine public drop-in sessions will be taking place from mid-June…

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