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Gold Card holders are reminded not to renew at ticket machines unless for essential journey

7 May 2020

Metro Gold Card holders should wait until they need to travel before renewing their card at Metro station ticket machines. Gold Cards can be bought on the spot and are valid straight away – so passengers should only buy a new one the day they need to make an essential journey. Nexus, the public…

Tyne and Wear Metro secures an £8.6m Government bailout

1 May 2020

The Tyne and Wear Metro has secured £8.6m of financial support from the Government to sustain its services for key workers. The Department for Transport has agreed 12 weeks of funding for the Metro - £715,000 per week - enabling key routes to remain open for people travelling to hospitals,…

Area Controller Harry Hall with the rainbow art work at Park Lane Interchange

Children’s rainbow drawings bring a symbol of hope to local transport hubs during lockdown

30 April 2020

Children’s drawings depicting rainbows – the national symbol of hope in the lockdown – are on display at Park Lane and Gateshead transport interchanges to show solidarity with NHS workers fighting the pandemic. The colourful display was started by Nexus staffer Harry Hall, an Area Controller at the…

Fiona McGregor-Frazer and her daughter Grace

Nexus key worker pays tribute to nurse Rebecca Mack who died of coronavirus

27 April 2020

A Nexus worker whose baby daughter battled a brain tumour has paid a heartfelt tribute to the nurse who cared for her - Rebecca Mack from Northumberland - who died after contracting coronavirus. Fiona McGregor-Frazer, who works at the Nexus TravelShop in Haymarket Metro station, was left devastated…

Passenger leaves touching thank you letter and rainbow badge for Metro drivers

23 April 2020

A passenger has left heart-warming letter on a Metro train to thank drivers who are continuing to work during the coronavirus lockdown. The anonymous writer said they were using the network to get to work themselves and thanked the Metro staff "a million times for keeping the trains going". The…

TV star Robson Green sends a message of support to public transport workers

23 April 2020

TV star Robson Green has sent a special message of support to key transport workers in his native North East England. The actor and television presenter, who is from Tyneside and still lives in the region, has recorded a video message for workers on the Tyne and Wear Metro, the cross-Tyne Shields…

Nexus uses birds of prey to scare off nuisance seagulls

21 April 2020

Nexus has brought in birds of prey to scare nuisance seagulls away from the new £21m Transport Interchange in South Shields. A falcon and a hawk are being used by a specialist firm to keep gulls off the roof of the new interchange building. This is being done to prevent the seagulls from claiming…

Gateline at Central station Metro concourse with the social distancing markings on the floor

Metro ticket gates are back in use with social distancing measures

20 April 2020

The automatic ticket gates on the Tyne and Wear Metro are back in operation with a new social distancing system in place. Nexus, the public body which owns and manages Metro, has placed special markings on floor of each ticket concourse to ensure passengers stay two metres apart as they use the…

Metro Depot staff line up in front of the fleet for clap for carers

Metro depot workers pay a touching tribute to the NHS during 'Clap for Carers'

17 April 2020

Depot workers at the Tyne and Wear Metro have paid a touching tribute to the NHS during ‘Clap for our Carers’. Maintenance teams at Metro’s Gosforth Depot in Newcastle lined up in front of the iconic train fleet for the 8pm round of applause, with trains sounding their horns in a touching message…

Essential track modernisation work to go ahead in South Tyneside

14 April 2020

Nexus, the public body which owns and manages the Tyne and Wear Metro is to carry out an essential programme of track modernisation work on its line in South Tyneside. This is vital modernisation work which needs to go ahead. Strict controls will be in place for the workforce to carry out this…

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